30-Day Return Window
We accept returns within 30 days of delivery for machines in their original, unused condition. The machine must be returned with all included accessories, attachments, documentation, and packaging in the same condition as received.
How to Initiate a Return
- Contact us at (888) 517-9043 or support@terravaultequipment.shop to request a Return Merchandise Authorization (RMA) number before shipping any machine back
- Returns without an RMA number may be refused
- Return freight is the buyer's responsibility unless the return is due to a manufacturing defect or our error
- Machines must be secured and protected for freight transport — use the original packaging where possible
Refunds
Refunds are processed within 5–10 business days of receiving and inspecting the returned machine. Refunds are issued via the original payment method where possible.
Non-Returnable Items
- Machines that have been operated, used, or show signs of use
- Machines with missing or damaged accessories or documentation
- Custom-configured or special-order machines
- Machines returned without an RMA number
Warranty Claims
Warranty claims for manufacturing defects are handled separately from our standard return policy. Contact our technical support team at (888) 517-9043 for warranty service.